Echemule Limited (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This privacy policy outlines how we collect, use, disclose, and protect your information when you visit our website, make a booking, or interact with us in any other way.
1. Information We Collect
We collect the following types of personal information to provide and improve our services:
- Personal Identification Information: Name, email address, phone number, and postal address.
- Booking Details: Information regarding your booking preferences, stay dates, and any specific requests.
- Payment Information: Credit card details and payment processing information, handled securely through third-party providers.
- Technical Data: IP address, browser type, operating system, and usage data collected through cookies or similar tracking technologies.
- Communications: Any emails, calls, or other correspondence with us.
2. How We Use Your Information
Your personal data helps us provide a tailored, seamless experience, and we may use it to:
- Process bookings, payments, and provide customer service.
- Send booking confirmations, updates, and other relevant information.
- Improve our website and services by understanding user behaviour.
- Send you marketing communications about promotions, offers, and other updates (with the option to opt out).
- Comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Share Your Information
We only share your information with third parties when it is essential to operate our business or meet legal requirements:
- Service Providers: Payment processors, booking systems, and IT support partners.
- Legal and Compliance: In cases where disclosure is required by law, such as for legal proceedings or government requests.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to a new owner.
4. Security of Your Information
We implement a range of security measures to protect your personal data, including encryption, firewalls, and secure data storage. Despite our efforts, please be aware that no security measure is entirely foolproof.
5. Your Data Rights
Depending on your location, you may have the right to:
- Access, update, or delete your personal information.
- Object to or restrict the processing of your data.
- Withdraw consent where data processing is based on consent (e.g., opting out of marketing emails).
To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to collect information on user behaviour.
Cookies help us understand website usage, personalise your experience, and improve our services. You can manage cookie preferences in your browser settings.
7. Third-Party Links
Our website may include links to third-party websites. This privacy policy applies solely to our website, so we encourage you to review the privacy policies of any third-party sites you visit.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory compliance.
9. Updates to This Policy
We may update this privacy policy periodically. When we make changes, we will update this policy and, where appropriate, notify you by email or through our website.
10. Contact Us
For questions or concerns about this privacy policy or our data practices, please contact us at:
Echemule Limited
Email: [email protected]